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28.09.2011: Using a Call-Center-Solution based on Lync 2010 we gain valuable time for our customers

As an independent Swiss provider of assistance services, that offers high quality medical, technical and personal emergency call services, Medicall needs a Call-Center solution which is available 24/7. The highly reliable installation based on Microsoft Lync and the Call-Center expansion LUCS from Luware AG, ensures permanent availability of our emergency call center and guarantees, that callers get the necessary help at any time. Lucs and Microsoft Lync support the natural work flow of the agents and enable them to focus entirely on the caller/customer needs.
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05.07.2011: Medicall: Rapid assistance thanks to Managed Services from Swisscom

As a provider of emergency services, Medicall must be perfectly organised round the clock. With Managed Communications & Collaboration (MCC) from Swisscom, the Medicall emergency call centre handles enquiries faster and in a more targeted manner without having to worry about maintaining the system itself. This saves the company time and money while also increasing the security standard.
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